At Al Kaif Pizza, we strive to provide high-quality products and services. If you are not satisfied with your order, please review our refund policy below.
1. Refund Eligibility
Order Errors: Refunds may be issued if there was a mistake with your order (e.g., incorrect items or missing items).
Quality Issues: If you experience issues with the quality of the food, please contact us within 2 hours of receiving your order.
2. How to Request a Refund
To request a refund, please contact our customer service team at [email protected] or 0304 1110230. Provide your order number, details of the issue, and any supporting evidence (e.g., photos).
3. Refund Process
Review: We will review your refund request and determine if it meets our criteria.
Issuance: If approved, refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
4. Non-Refundable Items
Special Orders: Orders that are customized or made to special requests may not be eligible for a refund.
Late Requests: Refund requests made outside the 2 hours window from delivery or pickup may not be processed.